Refund and Returns Policy

Effective Date: 04 May 2026

1. Overview

At Senorova, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, this Return & Refund Policy explains your rights and the process for returns, refunds, and exchanges.

2. Eligibility for Returns

You may request a return if:

  • The item is unused, undamaged, and in original condition
  • The item is returned in its original packaging
  • The return request is made within 7 days of delivery

We reserve the right to رفض returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our fault)
  • Customized or personalized products
  • Clearance or final sale items (if applicable)

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 48 hours of delivery with:

  • Photos or videos of the issue
  • Your order details

We will review and offer:

  • Replacement, or
  • Full refund (including shipping if applicable)

5. Return Process

To initiate a return:

  1. Email us at [email protected]
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Ship the item back as instructed

⚠️ Do not return items without prior approval.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • We are not responsible for lost return shipments

7. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed within 7–14 business days
  • Refunds will be issued to the original payment method

Shipping fees are generally non-refundable, unless the return is due to our error.

8. Exchanges

We only replace items if they are defective or damaged.
For exchanges, please contact us at [email protected].

9. Order Cancellation

  • Orders can be canceled within 24 hours of placing the order
  • After this period, cancellations may not be possible if the order has been processed or shipped

10. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Then contact us at [email protected]

11. Contact Information

For any return or refund inquiries, please contact:

Senorova
📧 [email protected]
📍 France Cluster P-06, International City, UAE